3 Star Level Hotel

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Revision as of 21:32, 17 June 2011

What do hotel stars mean in Europe?

Since 2004 HOTREC and its associations have been working on bringing the hotel classification systems in the various European countries closer to one another. In 2009, 7 countries committed to apply almost identical criteria for their hotel classification and created the Hotelstars Union under the patronage of HOTREC.

Excerpt of the catalogue of criteria* See [1]

Contents

One Star

  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100 % of the rooms with colour-TV together with remote control
  • Table and chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

Two Star

  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Credit Cards

Three Star

  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (German/English)
  • Three piece suite at the reception, luggage service
  • Beverage offer in the room
  • Telephone in the room
  • Internet access in the room or in the public area
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

Four Star

  • Reception opened 18 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom)
  • Internet access and internet terminal
  • „À la carte“-restaurant

Five Star

  • Reception opened 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish service
  • Turndown service in the evening
  • Mystery guesting

Also See


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